the Business DNA for the total business operation you must now ensure
that your people accept "accountability" for each and every
action that has been identified in the Business DNA. Each and every
person in the organisation has a job to do, but their job actions
must come from the Business DNA so that everyone directly
contributes to the "value" and the desired outcomes of the business.
The challenge of Management
is to ensure that every person is in fact "doing the right things"
and that they do create their optimum business contribution.
The Action Management view is that everything that a
person does can also be viewed in terms of "actions" (an act of
"doing"). These "actions" can then be structured into a 5x5
hierarchy. We call the actions of an individual their "Job Actions".
The combined view of all these 25 Job Actions and their operating
characteristics becomes a person's "job". The person's AMS Job 5x5 then drives
all aspects of their activity and quickly clarifies what our people should be doing
and what aspects of all jobs are critical for the optimisation
of business performance. A Job 5x5 is designed to be viewed on "one
page" (hence the alternative term for a Job 5x5 is
To create a Job
5x5 we take both a "top down" and "bottom up"
view. This is
achieved by both a one-on-one employee session plus the cascading
down of the DNA Operational Actions to an employee. Components of
the employee 5x5 "Job-on-a-Page"(view
simple Excel example) are as follows:
Actionsare the five key areas of
responsibility of an employee. Actions like "Manage Client
Service", "Manage Employees", etc, are some
Actionsare the five subsidiary actions that
underpin the Key Actions. For example under the Key Action "Manage
Employees" may be an Operational Action like "Hire Employees", or
"Review Employees", etc.
Characteristicsare the detailed make up of each Job
Action and will include Description, Procedure, Measures, Targets,
Reporting, and Risk Assessment.